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FAQ
What if the item is damaged or faulty

Damaged Items: To arrange an exchange or return then please contact Customer Services using the details on Contact Us Page.

Please contact the following help lines for assistance with your faulty product:

DSI BIKE Showroom: +94 774365729
Factory Office: +94 112505733

For all other products or for a manufacturer's helpline, then please contact Customer Services using the details on the Contact Us Page.

Your statutory rights are not affected. If your item has been damaged in transit, please contact us

Where is my order

If your delivery is due today and it’s late, please double-check the delivery date on your confirmation email, and also make sure we haven’t sent you any email or text updates.

Our customer services team are always here to help, but they won’t have more specific order arrival times than you’ll find.

How much does home delivery cost?

For the most up to date delivery prices, please head to our Delivery Information page.

If all your bikes/accessories are sold by DSI BIKE, no matter the quantity you choose, large or small, you’ll only pay one delivery charge per order.

There may have additional delivery charges to more remote areas, which will be shown in the Delivery Information page.

Delivery costs for each item are always shown on the Delivery Information page, and you’ll see your actual delivery charge when you checkout, before you enter your payment details.

I have not received a confirmation email after I placed my order?

Please sign into Register and click on View Direct Orders. If your order has been placed it will show an order number and expected delivery date.

Please get in touch with our customer services team using the relevant number or email on the Contact us page.

How do I check stock at showroom?

Information than you’ll find online or you can contact show room.

An item I want is out of stock, how can I find out when it comes back into stock?

Information than you’ll find online or can contact show room or if you are registered customer can be give an e-mail.

Normally on the tyre wall tyre size may appear in all following forms or at least one.

Example :- consider a 700x35 tyre.

  • E.T.R.T.O. size marking :- 37-622 (37- section width in mm, 622-bead or rim diameter in mm)
  • English size marking :- 28 x 1 5/8 x 1 3/8 (28 - outside diameter in inches, 1 5/8 - section height in inches, 1 3/8 - section width in inches)
  • German size marking :- 28 x 1 3/8 x 1 5/8 (28 - outside diameter in inches, 1 3/8 - section width in inches, 1 5/8 - section height in inches)
  • French size marking :- 700 x 35C (700 - outside diameter in mm, 35C section width code)
What if the Item is damage or faulty?

Damaged Items : Please contact the following help lines for assistance with your faulty product:

Union Chemists Head Office : +94 774365729
Hotline : +94 112505733

For all other products or for a manufacturer's helpline, then please contact Customer Services using the details on the Contact Us Page.

Your statutory rights are not affected. If your item has been damaged in transit, please contact us.